TDS has partnered with Google and is moving email clients over to the Google email platform ("Gmail"). While the email addresses themselves will not change, changes need to be made for uninterrupted service.

For clients using TDS webmail, transition is seemless. Upon logging in, they are guided through the process. Clients using an email client such as Outlook, Outlook Express, or Thunderbird need to make changes for uninterrupted service. Most, if not all of these clients have already made these changes, as the conversions have been taking place for quite some time. Upcoming complications lie with business clients who have their own domain name.

Business clients with a domain name hosted by TDS, using TDS internet service, but hosting their own email server, such as Exchange, need to change the outgoing server name to pop.gmail.com. They also need to login to their TDS email account and enable POP/IMAP forwarding. Clients whose domains are hosted elsewhere, but use TDS internet service are likely using TDS outgoing email servers. These servers are shutting down on September 1, 2009. Their email server will need to be configured to act as its own outgoing mail server to prevent service interruption.

TDS has been sending letters to customers recognized as using their outgoing mail servers, notifying them that actions need to be taken for continued service.

We are contacting our Small Business Services clients to get them switched over, but if you have any questions or have not heard from us yet, please feel free to call the Sundial Small Business Service team at 608.663.8100 x 114.

Your Sundial Small Business Services team is:

Jason Edge, Director
608.663.8100 x 114

Garrett Krueger, Technical Manager
608.663.8100 x 116

Jon-Michael Dachelet, Systems Engineer
608.663.8100 x 115